Knowledge Base / Support
Get product support, request knowledge base access, and explore service options from one dedicated hub.
Support Hub
Fast access to support resources
ATTENTION ALL USERS
Support for 32-bit Windows operating systems has ended.
Please upgrade to Version 16.0+ to continue receiving support and product updates.
Update to Rocky 9 is available
Ensure smooth functionality by updating the
GTB Central Console and GTB Inspector to Version 16.0 +
for the latest features and security enhancements.
Previous versions are no longer supported and have reached their end of life.
Enterprise Support
Experience the GTB Difference
With 15+ years of experience that will benefit you in implementing your security and compliance projects, our team of dedicated support engineers and customer service staff are ready to help you.
Cited by Gartner clients as the only vendor to go above and beyond service levels, helping you bring the greatest value and results to your organization.
GTB’s Technical Support, and Support Packages* provide you with easy access to product upgrades, technical support & data protection education.
Knowledge Base / Support
Submit a support question / Request knowledge base access
Experience the GTB Difference
Support Packages
Standard Support
Standard Support is most appropriate for non-mission critical applications.
Premium Support
Ideal for high-availability systems, Premium offers the fastest response time. Our on-call engineers will work with your team to resolve the issue in the shortest possible time.
GTB Business Critical Services Remote Product Specialist
Ideal for critical systems which need an immediate response
Pro Support Plus
As an add-on to our Standard or Premium Package, receive monthly health checks on your system, senior-level technical support, and dedicated technical account managers.
All support subscriptions come with:
- Access to experienced Data Protection / DLP engineers through Web, email or phone for configuration and policy advice to help your planning process
- 24 x 7 access to the GTB Tracking system
- Knowledge-base access
- Support Alerts & Notifications
- Discounts on GTB’s Certification & Education Programs